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Free Shipping & Handling On Orders $75+

Frequently Asked Questions

How Can I Contact You?




(740) 675-2681

What size will my plant be?

Every listing denotes the size of the pot the plant was grown in. The majority of the plants that we sell online are grown in a 3.5" pot.

How will you package my plant?

We thought you might be curious about this! Liz created a video showing you exactly how your plants will arrive! Click here to watch.

You can rest assured that your plants will receive our top-notch packaging! 

We select the best plants from our selection to send you, top them with wood shavings to keep the soil from flying everywhere and delicately wrap them in cardboard to protect their foliage. You'll also receive simple care instructions along with your order.

We've put a ton of work into perfecting the art of shipping plants across the country and have truly become professionals at hand packaging each plant with care. We have over 5,000 5-star Etsy reviews, click here to check them out!

What shipping carriers do you use?

We ship all plants UPS, USPS priority or better; no exceptions. We reserve the right to change shipping methods at our discretion.

When will my order ship?

We strive to get your plants to you as quickly and healthy as possible.

Our processing time is 2-7 business days and we ship orders out Monday through Thursday.  Delivery times cannot be guaranteed, once the plants leave our facility the transit time is in the hands of the carrier.

Will you include a heat pack with my order?

Great question and we appreciate your concern for your plants! We include one complimentary heat pack in orders November through March when appropriate. With our greenhouse being located in Ohio, our weather is variable and we will occasionally have a really warm couple of days scattered throughout this time period, in which we would not send heat packs because it would cook your plants. We also look at what state your order is shipping to in order to determine if it's in need of a heat pack or not. We may opt to send an extra heat pack with larger orders if we deem it is necessary.

Heat packs do a lovely job of protecting temperature-sensitive plants that are being shipped during the winter months. They heat up over the course of 6 hours and steadily release heat into the box for 72 hours. Depending on how long your delivery time is, your heat pack may arrive and no longer feel warm. Rest assured that the heat pack did indeed do its job!

Want to know more? Click here to check out the video Liz made talking about how they work!

Can I make a special request?

Leave us a note when you place your order and we will try our best to honor your request. Requests will be denied if it affects the safety of the plants during their shipping or if it would result in additional charges.

Can you hold my order and ship it at a later date?

Yes, we will take holds but cannot hold orders for longer than one week. If you need longer than that, we recommend waiting and placing your order at a time closer to your desired delivery date.

My order arrived damaged, what do I do next?

Oh no! We hate to hear that. Unfortunately, even though all plants are healthy when they depart, things can happen during their time in transit. If you open your package and are unhappy with the condition your plants showed up in, please send us an email with pictures of your plants and we'd be happy to take a look and see what's going on and how we can help.

Can I return or exchange my online order?

We do not accept returns of plants; they will not survive the return trip. We offer provisional refunds on plants within 7 days of the shipped date.

We do not offer refunds for plants that did not survive your care. If you are concerned about your plants health contact us ASAP. We will do our best to help guide you in any way we can.

Why is this plant out of stock?

We grow a majority of the plants shown on our website from our stock collection. Unfortunately, sometimes we will get as few as 2 or 3 plants in a crop or will run out of a particular crop before the next one is ready to go. We try our best to keep our availability up to date. If you see something you want, we recommend typing in your email address where prompted to be notified when it becomes available again. As soon as the website is updated with a restock an email will be triggered to notify you.

I can't find what I'm looking for, do you offer more than what's online?

Yes! Due to sizing and other constraints, some of our offering cannot be found online and is only available in-store. Feel free to give us a call or shoot us an email to find out if we have what you're in search of.


We're always trying to expand our offerings and would love to hear any plant requests you may have.

Do you offer local pick up?

Yes, we do! Add the items you're wanting to order to your cart and select pick up as your delivery method.  Orders are typically ready in 24 hours.

When will you have ______ plant in stock?

Unfortunately it's hard to give an exact timeline of when a plant will be ready. We suggest that if you see something you like, go ahead and type in your email address where prompted to be notified when it becomes available again. As soon as the website is updated with a restock an email will be triggered to notify you.

Do you ship internationally?

Yes, we do! Click here to view our international shipping guidelines.

Do you offer bulk or wholesale pricing?

We do offer wholesale at Groovy Plants Ranch but we do not wholesale everything we carry. 

Our goal with this portion of the business is to offer a really great and easy CASH & CARRY option for plant sales. We understand large minimums with brokers and wholesalers, as well as not getting to pick your own plants, can be both prohibitive and frustrating. We hope that by offering this service it will make your product offering better, and hopefully will take a little bit of the pain out of the purchasing process.

Below you'll find our wholesale guidelines. 

  1. Wholesale customers must be an existing business with a federal tax ID. 
  2. Wholesale is predominantly CASH & CARRY (pickup) only. Although delivery within Ohio may be accommodated for larger orders, depending on location and the time of year.

If you are interested in learning more about our wholesale program, please shoot us an email to the address below.